The Senior Operation Manager—Academic Operations is a strategic leadership role responsible for overseeing the full spectrum of academic operational activities, ensuring the efficient planning, execution, and continuous improvement of educational programs. The role plays a critical part in driving operational excellence, maintaining high-quality academic delivery, and ensuring alignment with institutional goals and international education standards.
This position leads forecasting, scheduling, lecturer management, quality assurance, and cross-functional coordination across academic and support departments. It requires strong analytical capabilities, advanced planning skills, and the ability to translate data into actionable operational decisions.
The role also ensures compliance with accreditation requirements, optimizes resource utilization, enhances student and lecturer experience, and drives continuous improvement initiatives through structured processes, ERP systems (Odoo), and performance analytics.