- Lead and oversee the daily operations of the IT section, ensuring efficient delivery of IT services across the organization.
- Manage, supervise, and develop IT support and system administration teams, ensuring effective task allocation and performance.
- Plan and oversee IT infrastructure upgrades, system implementations, maintenance, updates, and patching.
- Ensure the availability, stability, and performance of servers, networks, cloud services, and other critical IT systems.
- Establish and maintain IT policies, procedures, and service management practices aligned with business requirements.
- Oversee IT support operations, ensuring timely resolution of technical issues, incidents, and service requests.
- Ensure the implementation and maintenance of IT security measures, access controls, data protection, and compliance requirements.
- Supervise backup operations, disaster recovery plans, and business continuity procedures.
- Monitor IT performance metrics, service levels, and operational KPIs, identifying areas for improvement.
- Manage IT projects, prioritize technical initiatives, and ensure their successful implementation within agreed timelines.
- Coordinate with other departments to understand business needs and provide appropriate technology solutions.
- Manage relationships with IT vendors and service providers, ensuring service quality and cost effectiveness.
- Evaluate existing IT systems and processes, recommending improvements and technology solutions that support organizational growth.
- Drive process automation and continuous improvement initiatives across IT operations.
- Ensure proper documentation of IT systems, configurations, procedures, and technical processes.
- Provide technical guidance and recommendations to management regarding IT infrastructure, systems, and technology investments.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 7–10 years of overall experience in IT Operations, IT Infrastructure, System Administration, or related IT functions.
- At least 3 years of experience in a supervisory, team-lead, or managerial role.
- Proven experience managing IT teams, infrastructure, networks, servers, and technical support operations.
- Strong knowledge of IT infrastructure, servers, networking, and cloud solutions.
- Strong troubleshooting and system analysis skills.
- Good understanding of IT security, access controls, backup, and disaster recovery practices.
- Familiarity with ITIL or similar IT service management frameworks.
- Strong communication skills with both technical and non-technical users.
- Strong planning, organizational, leadership, and problem-solving skills.
- Ability to lead technical teams, manage performance, and handle multiple IT projects effectively.
- Experience with both Windows and Linux server administration.
- Knowledge of cloud platforms such as AWS or Microsoft Azure.
- Experience with ITSM tools and service management systems.
- Experience with endpoint management and backup solutions.
- Experience in process automation and ITIL-aligned service management.
- Experience managing IT vendors and service providers.
What We Offer
- Net Salary.
- Bonus three times per year.
- Social & Medical Insurance.
- Healthy work environment.
- Career development opportunities.