The Sales Advisor is responsible for engaging with potential customers, understanding their needs, and guiding them through the sales process to ensure successful enrollment in the company’s educational and training programs. This role focuses on lead conversion, customer consultation, and achieving sales targets, while providing an excellent customer experience.
Key Responsibilities & Accountabilities:
- Engage with potential customers via calls, emails, and meetings to assess needs and recommend suitable education or training programs.
- Clearly explain pricing, enrollment options, and payment plans, and follow up with leads to maximize conversions and meet sales targets.
- Accurately update customer data in the CRM and ensure timely follow-ups in coordination with the Sales Team Lead.
- Build strong relationships with prospective and existing customers, handle inquiries and objections professionally, and provide post-sale support.
- Stay up to date on company programs, promotions, market trends, competitors, and customer preferences, and share insights to improve sales strategies.
- Track individual performance, prepare weekly reports on leads and conversions, and work with the Sales Team Lead to enhance sales techniques.
Job Requirements
- Bachelor’s degree in Business, Sales, Marketing, or a related field.
- 1+ years of experience in B2C sales, tele sales, or customer service.
- Experience in education, training, or service-based industries is a plus.
- Strong understanding of consultative sales, customer needs assessment, and relationship-building.
- Familiarity with customer acquisition, sales funnels, and objection handling techniques.
- CRM & Sales Automation (Salesforce, HubSpot, Odoo CRM, Zoho CRM)
- Communication & Lead Tracking (Google Sheets, WhatsApp Business, Email Marketing Platforms)
- Sales Analytics & Reporting (Google Analytics, Power BI, Sales Dashboards)
Nice to Have
- Strong persuasion and influencing skills to drive enrollments.
- Ability to handle customer objections professionally and close sales effectively.
- A proactive and customer-first approach to sales and service.
What We Offer
- Competitive salary & performance-based commissions.
- Social and medical insurance.
- Career growth opportunities in sales and business development.
- Training programs and skill development workshops.