Key Responsibilities & Accountabilities:
- Engage with potential customers via calls, emails, and meetings to assess needs and recommend suitable education or training programs.
- Clearly explain pricing, enrollment options, and payment plans, and follow up with leads to maximize conversions and meet sales targets.
- Accurately update customer data in the CRM and ensure timely follow-ups in coordination with the Sales Team Lead.
- Build strong relationships with prospective and existing customers, handle inquiries and objections professionally, and provide post-sale support.
- Stay up to date on company programs, promotions, market trends, competitors, and customer preferences, and share insights to improve sales strategies.
- Track individual performance, prepare weekly reports on leads and conversions, and work with the Sales Team Lead to enhance sales techniques.
Job Requirements
- Bachelor’s degree in Business, Sales, Marketing, or a related field.
- 1+ years of experience in B2C sales, tele sales, or customer service.
- Experience in education, training, or service-based industries is a plus.
- Strong understanding of consultative sales, customer needs assessment, and relationship-building.
- Familiarity with customer acquisition, sales funnels, and objection handling techniques.
- CRM & Sales Automation (Salesforce, HubSpot, Odoo CRM, Zoho CRM)
- Communication & Lead Tracking (Google Sheets, WhatsApp Business, Email Marketing Platforms)
- Sales Analytics & Reporting (Google Analytics, Power BI, Sales Dashboards)
Nice to Have
- Strong persuasion and influencing skills to drive enrollments.
- Ability to handle customer objections professionally and close sales effectively.
- A proactive and customer-first approach to sales and service.
What We Offer
- Competitive salary & performance-based commissions.
- Social and medical insurance.
- Career growth opportunities in sales and business development.
- Training programs and skill development workshops.