- Manage relationships with new and existing customers throughout the customer journey.
- Understand customer needs, objectives, and requirements and recommend suitable educational programs, products, and services.
- Generate new sales opportunities and convert qualified prospects into customers.
- Achieve assigned sales and revenue targets.
- Identify and drive upselling and cross-selling opportunities based on customer needs.
- Follow up with customers to ensure their requirements are fulfilled and issues are properly resolved.
- Handle customer inquiries, complaints, and concerns professionally and in a timely manner.
- Maintain accurate and up-to-date customer and account information on the CRM system.
- Ensure customer activities, interactions, and account stages are properly updated in the CRM.
- Build and maintain strong, long-term customer relationships.
- Monitor customer satisfaction, feedback, pending requirements, and unresolved issues.
- Coordinate with Sales, Customer Service, Technical, Operations, Finance, and other relevant departments to fulfill customer requirements.
- Follow up on customer documentation, financial settlements, and collection status where applicable.
- Prepare and maintain account-related reports and dashboards as required.
- Identify potential risks that may affect customer satisfaction or retention and take appropriate action.
- Stay updated on the company's educational programs, services, pricing, and market developments.
- Follow company policies, procedures, and approved customer handling standards.
- Bachelor's degree in Business Administration, Education, or a related field.
- Minimum 2 years of experience in Sales and Customer Service.
- Experience in Account Management is preferred.
- Strong understanding of the sales cycle and customer engagement processes.
- Good understanding of upselling, cross-selling, and customer retention.
- Experience in the Education and Training sector is preferred.
- Experience dealing with customers in the Gulf markets is a plus.
- Strong communication, negotiation, persuasion, and objection-handling skills.
- Excellent customer relationship management and problem-solving skills.
- Ability to manage multiple customer accounts and priorities effectively.
- Target-oriented with strong follow-up and organizational skills.
- Proficiency in CRM systems.
- Good command of MS Office.
- Experience with Odoo, Zoho, or similar business systems is preferred.
- Experience in education or training services
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Experience dealing with C-level executives and business owners
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Familiarity with AI technologies and advanced CRM tools
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Experience serving Egypt and Gulf markets
What We Offer
- Net Salary.
- Attractive Commission.
- Social and medical
insurance.
- Healthy work environment.
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Career development.