Sales Account Manager

Salas account manager is responsible for maintaining & sustaining customer satisfaction and increasing revenue through sell up & new services providing

·       Planning

·       Set daily, weekly & monthly plans to achieve personal targets.

·       Determine the sell-up plan monthly basis.

·       Set the collection plan for assigned groups/groups to ensure the collection schedule.

·       Executing

·       Start The student journey by sending them all the required information and technical details & schedules.

·       Building strong relationships with new and existing customers while ensuring client satisfaction and issue resolution.

·       Support and provide the students with important information via phone, emails, and follow-up with them.

·       Assured answering inbound calls and responding to students' requests to ensure their satisfaction.

·       Send any required surveys to collect student feedback and concerns.

·       Upselling any extra product will match student needs.

·       Follow company policies and procedures.

·       Monitoring

·       Reach out to students for any missing data related to the studying journey.

·       Assure monitoring for all student's financial settlements executing the plan.

·       Organizing

·       Work closely with the Sales team and other technical teams to ensure an exceptional student experience.

·       Coordinate with other departments to facilitate, Solve, and fulfilling student’s needs.

·       Maintain and update the existing database with changes and the status of each student.

·       Collaborate with students to build and manage Customer Success Plans.

·       Leading/Controlling

·       Resolve conflicts and provide solutions to customers promptly.