Academic Operations Officer
- Responsible for reviewing the materials outcome from the studios.
- Responsible for reviewing the data on our platforms (Edu, Optimus)
- Act as a focal point between the studios and operations.
- Responsible for reviewing content and uploading videos, programs, and courses on Edyou and the Optimus platform.
- Coordinate academic timetables, classroom allocations, and faculty teaching schedules.
- Ensure timely publishing and online communication
- Monitor course registration, add/drop processes, and credit load compliance.
- Support curriculum delivery logistics in collaboration with Program Coordinators.
- Assist in tracking teaching loads, performance evaluations, and academic compliance.
- Maintain updated faculty files and course assignment.
- Oversight of quality to ensure lectures in used materials.
- Respond to student academic inquiries and operational issues.
- Assist with student academic advising coordination and petitions (withdrawals, deferrals, appeals).
- Support graduation audits and clearance workflows.
- Maintain academic data using Student Information System (SIS) or LMS platforms.
- Prepare academic reports on enrollment, course utilization, and performance trends.
- Track and analyze academic operational metrics and service performance.
- Share suggestions and feedback for any new idea or solution to achieve company goals.
- Continuously improve and optimize the personal tutor placement process and supervision procedures.
- BSc in Business, Management, or related field.
- Business operations in a similar student support role (EdTech, Higher Education)
- 3 To 5 Years of experience.
- Extensive experience in an academic role.
- An understanding of the international education business.
- Strong organizational and time management skills.
- Detail-oriented with high accuracy.
- Problem-solving mindset.
- Professional communication skills.
- Teamwork and collaboration.
- Integrity and discretion in handling confidential information.
- Customer service orientation.
- MBA Holder
What We Offer
- Social and medical insurance.
- Healthy work environment.
- Career development.